Returns & Exchanges

At BikesOnline US, we want you to be completely satisfied with your ride, which is why we offer a 30-day return policy on all bikes and gear. If your new equipment isn't the perfect fit, we provide a streamlined process to get you back on the trails with the right gear.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to return and receive a Return Merchandise Authorization (RMA).

• 2.
  Pack Your Gear

  Carefully place the items in their original packaging, ensuring all components, manuals, and protective padding are included to prevent damage during transit.

• 3.
  Ship It Back

  Print your prepaid shipping label and drop the package off at any authorized carrier location; for full bike returns, we can help schedule a professional courier pickup.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned items to confirm they are in new condition, we will process your full refund or exchange within 3-5 business days.